About Us
At Health Journey EMS, we work closely with our clients to understand their specific needs and goals using a boutique approach to consulting. Our firm is designed to assist small to mid-sized businesses with operational efficiency. Collaborating with business owners to diagnose pain points and gaps to create a specialized plan unique to their needs. We understand the desire owners have to get back to what they love. Our services will give you the space and time to reimagine your passion and work towards being the visionary necessary to take your team to new heights.
Our Services
Our team of experienced consultants offer a wide range of services to help your business thrive. We take a collaborative approach to consulting, working closely with our clients to ensure that our solutions are tailored to their specific needs.
Our Commitment to Results
Our top priority is delivering results that help your business succeed. We are committed to providing high-quality consulting services that drive measurable improvements in your business outcomes. We believe that our success is tied to your success, and we work tirelessly to ensure that our solutions deliver real, measurable results for your business.
Our Approach
At Health Journey EMS, we believe in key behavioral indicators, as well as key performance indicators for a balanced approach to consulting. We start by conducting a comprehensive analysis of your business to identify areas for improvement. From there, we work with you to develop a customized plan to address your specific needs and goals. We believe in transparency and open communication throughout the consulting process. We are committed to delivering results that drive business success.
Our Experience
Our team of experienced consultants has a proven track record of success from our collective 60 plus years of experience in operations management.
Kily Malden-Adams
Leading the Operations and PMO teams
Kily Malden-Adams leads our operations and project management office. She has over 15 years of experience in business operations. She held several management positions for 10 years at AT&T. Life events caused her to pivot to healthcare. Since then she has achieved her Masters in Health Administration as well as certifications in Lean Six Sigma and Franklin Covey Business Acumen. She has a proven track record having worked with major health systems such as Rush Health System in Chicago IL, the University of Alabama Health System in Birmingham AL, and Christus Health in Dallas Texas. She is dedicated to collaborating with small to mid-sized businesses to drive operational efficiency and improve business outcomes.
Dom Tate
Leading the Insurance Coding and Billing Management
Dom Tate has exceled in Insurance claims and coding for 10 years working at Blue Cross Blue Shield, MetLife as well as other smaller firms. She has certifications in Billing and Coding, Excel and Business Analytics.
Joseph Sykes
Leading the Collections and Service Team
Joseph Sykes has over 20 years in collections and customer service he has worked with the United States government and other institutions demonstrated his passion for service and handling customers with care throughout the collections process.
Tammy Williams
EPIC and CRM Expert
Tammy Williams has been all things operations in the medical industry for 23 years. She has work in patient registry and authorization. She was a billing specialist, as well as collections and denial recovery. She has committed the last 10 years to becoming a data analyst. Holding certifications in Lean Six Sigma, Medical Billing, Automation Anywhere, Epic and Remittance Admittance.